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Cancellation Policy for Soil Secrets Organics Private Limited
Cancellation Policy: At Soil Secrets, we strive to provide you with the best possible customer experience. If you need to cancel your order, we understand and will do everything we can to assist you. Our cancellation policy is as follows:
Time Limits: You can cancel your order at any time before it has been shipped. Once your order has been shipped, it cannot be cancelled.
Cancellation Fees: We do not charge any cancellation fees.
Refunds: If you cancel your order before it has been shipped, we will process a full refund within 5-7 business days. If your order has already been shipped, you will need to follow our returns policy to receive a refund.
Exceptions: There may be some exceptions to our cancellation policy, depending on the product or service you've ordered. For example, some of our products are perishable and cannot be cancelled once they've been prepared for shipment.
Communication: To cancel your order, please contact us at [email protected] or call us at +91 85111 49121. Please provide your order number and reason for cancellation in your communication.
Changes to the Policy: We reserve the right to modify this cancellation policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us. Our customer service team is always available to assist you.