1. Returns You have 7 days from the date of purchase to return an item excluding any food items. All food products can be returned up to 48 hours after the delivery date. The product you purchased must be unused, still in its original packaging, and in the same condition as when you bought it to be eligible for a return at soil-secrets. To be eligible for a return, you must also have the original receipt or proof of purchase. To initiate a return of any products, you need to write an email to [email protected] giving details of order number, delivery date, item number and description, reason for returns. Any products returned due below reasons will be eligible for complete refunds without any deductions , for all other cases logistics charges will be deducted. Wrong product shipped. Damaged or defective Only when products are defective or damaged at the time of purchase will we replace them. Send us an email at [email protected] if you need to exchange it for the same item. Your refunds will be processed once the return is received by the seller. Refunds will be processed by deducting charges for onward and return logistics costs if applicable which will be notified to you in email communication.

2. Refunds When we get your purchased item, we will notify you that we have received it and are reviewing whether it is in the same condition as when it was shipped to you. As soon as we've done reviewing your purchased item, we'll let you know the status of your refund. Only upto 48 hours after delivery can food products can be returned for reimbursement. If your refund is approved, it will be credited to your original payment medium in 7 working days.

3. Cancellation: Cancellation of any item is allowed till the product is not shipped by the seller, which is typically the first 24 hrs of order confirmation. In case the seller has already shipped products, order or any item within order cannot be cancelled. Post cancellation, your refund will be processed and a credit will be promptly credited to your original payment medium within 7 days.

4. Exchanges (if applicable) Only when products are defective or damaged at the time of purchase will we replace them. Send us an email at [email protected] if you need to exchange it for the same item.